Support

If you subscribed in the iPhone app, open Explorer+ and tap Restore purchases. Make sure you're signed in to the same Nearbyly account you used when you subscribed.

If you subscribed on the website, open your profile and tap Refresh membership.

Subscribed in the iPhone app? Cancel in your Apple Account settings (Settings → your name → Subscriptions). Deleting the app does not cancel it.

Subscribed on the website? Open your profile and tap Manage billing.

You keep Explorer+ until the end of the period you already paid for.

Most place data comes from OpenStreetMap, a community-maintained map. The best long-term fix is to add or correct the place on openstreetmap.org, which flows back into Nearbyly. You can also email us and we'll take a look.

Check that location permission is enabled for Nearbyly in your device settings, or type a town name into the search bar instead. In very rural areas, try widening the distance filter — Nearbyly widens it automatically when results are thin.

Open your profile, scroll to the bottom and choose Delete account. This permanently removes your saved places, lists, notes, photos and reviews. If you subscribed through Apple, cancel the subscription in your Apple Account settings as well.

Yes. Searching, maps, place details and directions are free forever. Explorer+ is an optional monthly membership that adds unlimited saves, lists, private notes, visit tracking and premium local guides.